PRIVACY POLICY
Last Updated: 10 August 2026
This Privacy Policy explains how My Web Gem Pty Ltd ABN 39 699 752 148 (ACN 699 752 148) (referred to in this Privacy Policy as ‘we’, ‘us’, or ‘our’) collects, holds, uses and discloses personal information in connection with our website and services.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
This Privacy Policy should be read together with our Website Terms.
1. PERSONAL INFORMATION WE COLLECT
The types of personal information we may collect and hold include:
Contact and business information
Name, email address, phone number, business name, property name, property location and other business contact details.
Project and service information
Information you provide about your property, website, business, booking arrangements, goals, services required, project requirements and other information reasonably necessary for us to assess, provide or support our services.
Communications
Information contained in emails, forms, enquiries, meetings, feedback and other communications with us.
Account and access information
Where reasonably necessary to provide an agreed service, we may receive access credentials for WordPress websites, hosting, domains or other relevant systems.
As a matter of standard practice, we do not access a client’s property management system, booking engine, channel manager or online travel agency account. On rare occasions, where access is genuinely necessary to complete or verify an agreed booking integration, access may occur only with the client’s prior written authorisation and for that limited purpose.
Billing and transaction information
We may collect information required for invoicing and payment administration. We do not store or process raw payment card details.
Technical and website information
When you use our website, we may collect information such as your IP address, browser type, device type, referring URL, pages viewed, website interactions, cookies and analytics information.
We aim to collect only information that is reasonably necessary for our business activities and services.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
• directly from you when you contact us, submit a form, request an audit or resource, communicate with us, or engage our services
• during project discovery, onboarding, delivery, support and ongoing services
• from publicly available business sources, including business websites, public business listings, tourism or accommodation directories and public business contact details
• through referrals and introductions
• through cookies, analytics and other website technologies
• through service providers that support our business activities
Where reasonable and practicable, we collect personal information directly from the individual concerned.
3. HOW WE USE PERSONAL INFORMATION
We may collect, hold and use personal information to:
• respond to enquiries and requests
• assess whether our services are suitable for a prospective client
• prepare and deliver audits, recommendations and proposals
• provide website, visibility, search, hosting, support and related services
• manage client relationships and communications
• administer contracts, invoices and payments
• coordinate work with authorised contractors and service providers
• maintain, secure and improve our website and services
• analyse website usage and performance
• send marketing communications where permitted by law
• maintain appropriate business and legal records
• comply with legal and regulatory obligations
We do not sell personal information.
4. EMAIL COMMUNICATIONS AND MARKETING
We may contact you where necessary to respond to an enquiry, provide information or a resource you requested, administer our services or communicate with you about an existing business relationship.
We may also send commercial electronic communications where you have consented to receive them or where otherwise permitted by law.
Marketing communications will identify My Web Gem and include a way to unsubscribe where required. You may opt out of marketing communications at any time.
5. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to:
• authorised employees, contractors or subcontractors assisting us to provide our services
• website hosting, cloud storage, communications, customer relationship management, analytics, accounting, payment, security and other technology providers
• professional advisers such as accountants, lawyers and insurers
• government agencies, regulators or other parties where required or authorised by law
• another person or organisation where you have authorised us to do so
We take reasonable steps to limit disclosures to information that is necessary for the relevant purpose.
Third-party providers may handle information in accordance with their own privacy policies and contractual obligations.
6. AI ASSISTED TOOLS
My Web Gem may use approved AI assisted tools to support activities such as research, drafting, analysis, content preparation and administrative work.
AI assisted work remains subject to human review and our confidentiality and data-handling obligations.
We do not intentionally enter passwords, payment card details or client access credentials into publicly available AI tools.
Where the use of an AI assisted tool involves personal or confidential information, we aim to limit the information used to what is reasonably necessary and use the tool in a manner consistent with our contractual, confidentiality and privacy obligations.
7. CLIENT WEBSITES AND BOOKING SYSTEMS
Clients remain responsible for their own privacy compliance and for how they collect, use, store and disclose information relating to their guests and customers.
Where My Web Gem builds, hosts, maintains or supports a client’s WordPress website, we or an authorised contractor may have technical access to information held within the website or associated systems where reasonably necessary to provide the agreed service.
My Web Gem does not operate or manage a client’s property management system, booking engine, channel manager or online travel agency account.
As a matter of standard practice, we do not log into those systems. On rare occasions, where access is genuinely necessary to complete or verify an agreed booking integration, we or an authorised subcontractor may access the relevant account only with the client’s prior written authorisation and only for that limited purpose.
Rates, availability, payments, booking rules, guest communications, channel connections and other operational settings remain the client’s responsibility.
8. COOKIES AND ANALYTICS
Our website may use cookies and similar technologies to:
• understand how visitors use our website
• analyse website traffic and performance
• improve website functionality and user experience
• maintain website security and reliability
Where applicable, our website may provide cookie consent or preference controls.
You can also manage cookies through your browser settings. Disabling some cookies may affect website functionality.
9. OVERSEAS DISCLOSURE AND PROCESSING
Some of our technology providers, service providers and authorised contractors may be located outside Australia or may store or process information using systems located outside Australia.
This may include the United States and other countries in which our approved providers, their service providers or authorised contractors operate.
The countries involved may change depending on the services and providers we use. Where required by applicable law and practicable, we will take reasonable steps in relation to overseas handling or disclosure of personal information.
10. DATA STORAGE AND SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include access controls, password management, multi-factor authentication, secure cloud services, security software and limiting access to people who reasonably require it.
No method of electronic transmission or storage can be guaranteed to be completely secure.
11. RETENTION AND DELETION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide agreed services, maintain appropriate business records, resolve disputes or comply with legal obligations.
Client access credentials held for a project are removed from My Web Gem systems within 14 days of project sign-off unless they remain reasonably necessary for an agreed ongoing service or another legitimate purpose.
When personal information is no longer reasonably required, we take reasonable steps to delete or de-identify it where appropriate.
12. ACCESS AND CORRECTION
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests can be made by contacting:
We will respond within a reasonable timeframe, subject to any applicable legal requirements or exceptions.
13. PRIVACY COMPLAINTS
If you have a concern or complaint about how we have handled your personal information, please contact us at:
We will review the matter and respond within a reasonable timeframe.
Where the Privacy Act applies to us and you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, information-handling practices or applicable requirements.
The Last Updated date at the top of this page indicates when the Privacy Policy was most recently revised.
15. CONTACT
For privacy-related enquiries, requests or complaints, please contact:
My Web Gem Pty Ltd
Gold Coast, Queensland, Australia
info@mywebgem.com.au
+61 409 575 590