PRIVACY POLICY
My Web Gem – Gold Coast Short-Term Rental Websites
Last Updated: 20 February 2026
Entity: My Web Gem (ABN 58 607 869 500), Gold Coast, Queensland, Australia
Contact: info@mywebgem.com.au | +61 0409 575 590
1. Introduction
My Web Gem respects your privacy and is committed to protecting personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you:
• Visit our website
• Contact us
• Download resources
• Engage our services
This Privacy Policy should be read together with our Terms & Conditions and Disclaimer, which outline how our services are provided and the limits of our liability.
By using our website or services, you consent to this Privacy Policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
Contact Information
• Name
• Email address
• Phone number
• Business name
• Property location
Project Information
• Property details
• Booking system information
• Access credentials (where required for integration work)
Technical Information
• IP address
• Browser type
• Device type
• Usage data
• Referring URLs
• Cookies and analytics data
We only collect information that is reasonably necessary for our business activities.
3. How We Collect Personal Information
We collect personal information:
• Directly from you (contact forms, email, phone enquiries)
• When you download a resource (e.g. Direct Booking Guide)
• During onboarding for website or maintenance services
• Through analytics tools
• Through cookies and tracking technologies
We do not knowingly collect personal information from children under 18.
4. Why We Collect Personal Information
We collect and use personal information to:
• Respond to enquiries
• Provide website design and digital services
• Deliver downloadable resources
• Manage client relationships
• Improve website functionality and performance
• Comply with legal and regulatory obligations
We do not sell personal information to third parties.
5. Email Communications & Marketing
If you:
• Contact us
• Download a guide
• Engage our services
We may send you relevant communications related to our services.
Marketing emails will include an unsubscribe option.
You may opt out at any time.
We comply with the Spam Act 2003 (Cth).
6. Third-Party Services & Integrations
Our website — and websites built for clients — may integrate with third-party services including:
• Hosting providers
• Payment processors
• Booking engines
• Channel managers
• Analytics providers (e.g. Google Analytics)
• Email marketing platforms
• CRM systems
These third-party providers may collect or process personal information according to their own privacy policies.
My Web Gem does not control the privacy practices of third-party services.
7. Cookies & Analytics
We may use cookies and similar technologies to:
• Improve website performance
• Analyse user behaviour
• Monitor traffic patterns
• Enhance user experience
You may disable cookies through your browser settings, although this may affect functionality.
8. Data Storage & Security
We take reasonable steps to protect personal information from:
• Misuse
• Interference
• Loss
• Unauthorised access
• Modification
• Disclosure
However, no data transmission over the internet can be guaranteed to be completely secure. We cannot guarantee absolute security.
9. Client Website Data Responsibility
For websites built for clients:
• Clients are responsible for their own privacy compliance
• Clients must maintain their own privacy policy
• Clients are responsible for how guest data is collected and used
My Web Gem does not control or manage guest data collected through client websites unless separately agreed in writing.
10. Overseas Disclosure
Some third-party service providers used by My Web Gem may store or process data outside Australia.
By using our website or services, you acknowledge that overseas data transfers may occur.
11. Retention of Information
We retain personal information only as long as necessary to:
• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
When no longer required, personal information is securely deleted or de-identified.
12. Access & Correction
You may request access to, or correction of, your personal information by contacting us at:
We will respond within a reasonable timeframe, subject to legal limitations.
13. Complaints
If you believe we have breached applicable privacy laws, you may contact us at:
We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The “Last Updated” date reflects the most recent revision.
15. Contact
For privacy-related enquiries:
My Web Gem
Gold Coast, Queensland, Australia
info@mywebgem.com.au
+61 0409 575 590